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Job Description
- Responsible for Hotel and Local Reservations
- Links to Best Western World Wide.
- Allocate daily tasks to Reservations staff.
- Review reservation booked daily.
- Review arrival report daily.
- Responsible for training staff.
- Responsible for implementation of policies and procedures.
- Liaise with Sales Department in regards to occupancy, Rates Reservation's Analysis.
- Identify Top Producing Accounts ensure proper recognition by Reservation staff.
- Monitoring Telephone Manner and general performance of reservations staff daily.
- Responsible for work schedule.
Job Requirements
- Fluent English, other language is plus
- Excellent Presentation and Communication skills
- Excellent Computer Skills
- Having knowledge of entire Reservation Procedure
- Confident and determined approach
- Negotiation and business development skills
- Ability to communicate with people of different nationalities
- Close working relationships with suppliers to achieve optimum results