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Customer Service Manager

MG Developments
Nasr City, Cairo
Posted 6 years ago
203Applicants for1 open position
  • 201Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Finding ways to measure customer satisfaction and improve services.
  • Managing a team of customer services staff.
  • Handling face-to-face inquiries from customers.
  • Communicating courteously with customers by telephone, email, letter and face to face;
  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
  • keeping accurate records of discussions or correspondence with customers;
  • Analyzing statistics or other data to determine the level of customer service your organization is providing;
  • Writing reports analysis the customer service that your organization provides;
  • Improving customer service procedures, policies and standards for your organization or department.
  • Meeting with other managers to discuss possible improvements to customer service.
  • Being involved in staff recruitment and appraisals.
  • Leading or supervising a team of customer service staff.

Job Requirements

  • Experience in Real Estate customer service minimum 5 years same position
  • Nasr city or near by areas
  • Very good command in English language and Arabic business writing
  • Min Age 30 to 35 years old
  • Self esteem and confident
  • Good negotiation skills.
  • Worked in a similar companies
  • female is preferred

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