Customer Service Manager

MG Developments - Nasr City, Cairo

Applicants for
1 open position
Experience Needed:
More than 8 years
Career Level:
Job Type:
Full Time
Arabic, English
1 open position
About the Job
  • Finding ways to measure customer satisfaction and improve services.
  • Managing a team of customer services staff.
  • Handling face-to-face inquiries from customers.
  • Communicating courteously with customers by telephone, email, letter and face to face;
  • Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
  • keeping accurate records of discussions or correspondence with customers;
  • Analyzing statistics or other data to determine the level of customer service your organization is providing;
  • Writing reports analysis the customer service that your organization provides;
  • Improving customer service procedures, policies and standards for your organization or department.
  • Meeting with other managers to discuss possible improvements to customer service.
  • Being involved in staff recruitment and appraisals.
  • Leading or supervising a team of customer service staff.
Job Requirements
  • Experience in Real Estate customer service minimum 5 years same position
  • Nasr city or near by areas
  • Very good command in English language and Arabic business writing
  • Min Age 30 to 35 years old
  • Self esteem and confident
  • Good negotiation skills.
  • Worked in a similar companies
  • female is preferred
About this Company

In 1998, the idea of incorporating Metawee group came from the founder’s perception of the real estate investment significance in the Egyptian market, being a major pillar in economy and growth. In addition, there is a strong link between the property and the Egyptian citizen,... (More)

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