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Senior Order Sales Management Specialist - Smart Village

Prometeon Tyres Group – Egypt (Ex-Pirelli Tyres Egypt)
Smart Village, Giza
Posted 6 years ago
104Applicants for2 open positions
  • 54Viewed
  • 40In Consideration
  • 14Not Selected
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Job Details

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Job Description

  • Collect Sales Orders through phone calls and e-mails from Customers and Sales Representatives
  • Create new customer accounts on the system and update existing ones according to official documents
  • Process customer sales orders using SAP and monitor back-orders from previous months
  • Work closely with logistics to check availability, container optimization and ensure on-time delivery
  • Verify pricing and terms in order to prepare customer quotations (Pro-forma Invoice)
  • Follow up with finance on invoicing, LCs, credits, credit hold and collections
  • Ensure product compliance with the corresponding country certification procedures and regulations
  • Ensure adherence to all approval processes and established business practices
  • Answer customer inquiries and resolve problems by clarifying issues, offering alternative solutions and escalating unresolved problems to sales management
  • Contribute to company sales by recognizing opportunities to offer additional products
  • Monitor e-mail, and phone queues and respond to internal and external queries regarding order status, price, availability, tracking information, order confirmation/invoice reprints, etc.
  • Extract and prepare data for business analysis, reporting, trend analysis and forecasting decisions
  • Assist the Sales Operation team to improve processes and increase efficiency
  • Document and alert the sales management of trends in customer calls
  • Special projects related to administration, operations and accounting

Job Requirements

  • Bachelor’s degree in business, commerce, engineering, or related fields.
  • Experience from 3 year to 7 years maximum in related filed.
  • Fluent in English or in French / or in both is preferable.
  • Sales Force experience is preferred
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint), SAP Knowledge is a plus
  • Excellent data entry skills to quickly and accurately review and input data
  • Excellent oral and written communication skills
  • Understanding of basic accounting and logistic concepts, global business experience is preferred
  • Strong mathematical skills
  • Excellent customer service skills
  • Ability to multitask in a fast paced, call center environment is mandatory
  • Results oriented with high attention to details
  • Able to build effective work relationships with different groups within the organization

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