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Job Description
- Manage all aspects of running an efficient activation team, including supervising, coaching, and motivating.
- Act as a focal contact point with clients including: service awareness, client registration, client verification, service activation, problem resolution, etc.
- Handle clients’ registration and activation productivity, and directs their effort in order to have the greatest overall impact on results.
- Enhance the firm’s visibility by assisting in managing trade shows and booths.
- Utilize advertisements and promotions to attract consumers and clients to register and use the service/product.
- Booth logistics:
- Manage the assigned booth and ensure sustainability and unity of service level provided.
- Track and report walk-in clients’ numbers and assess conversion ratios on a daily basis (penetration rate).
- Maintain strong relationships with booth owners and related partners.
- Work closely with the vendors’ team and Marketing to ensure client satisfaction and high levels of field support.
- Responsible for promoting the products to create traffic at the booths.
- Proactively check promoters’ activity and efforts to ensure that they meet expectations.
- Develop the promoters’ capabilities through coaching and training and identify the areas that need to develop.
- Direct and support the implementation of department initiatives.
- Build and maintain strong relationships with clients and serve as a focal contact point for key clients and proactively identify and assess client's' requirements and level of satisfaction.
- Coordinate the involvement of support personnel, including marketing support, IT service, and management resources, so that team performance objectives and clients’ expectations are met.
- Encourage leads generation efforts among the promotors’ team and ensure they build up a referrals pipeline.
- Assist in identifying training needs and frequency of delivery and work with Human Resources to design and oversee delivery of requested training.
- Work with:
- Vendors and Marketing teams to ensure client satisfaction and high levels of field support.
- Head of Products Development to ensure market-level strategic and business objectives are met by the promotors’ team.
- Track the registration rates and periodically report service activation rates.
- Ensure compliance with the firm’s policies and procedures.
- Oversee the team’s tasks on a daily/weekly/monthly basis and provide training on a continuous basis. Conduct comprehensive performance reviews for the team.
Job Requirements
- Bachelor’s degree in Mass Communication, Marketing or Business Administration.
- A minimum of 3-5 years’ experience in sales, PR or events management.
- Experience in client-centric industries (services/products) and knowledge in retail market.
- Demonstrable track record in show and event management.
- knowledge in the following is an advantage:
- Sales management.
- Consumer Finance industry.
- Strong analytical skills.
- Excellent negotiation skills.
- Strong written and verbal critical reasoning skills.
- Demonstrate creativity and innovation in handling tasks and developing ideas for the firm.
- Capable of transferring the business strategy and all ideas into viable action plans.
- Excellent command of Arabic and English.
- Excellent communication skills (written, verbal and listening).
- Able to build partnerships and work well in teams, especially in a start-up environment.
- Can identify problems and refer/escalate complex issues to a higher level.
- Detail oriented; ensure deliverables are always of a high quality.
- Self-motivated and maintains a positive attitude.
- Able to lead others by influencing and developing strong relationships.
