Activation Booth Supervisor/Senior Activation Booth Supervisor - valU

EFG Hermes - Cairo, Egypt

73
Applicants for
1 open position
25
Seen
2
Shortlisted
Experience Needed:
More than 4 years
Career Level:
Manager
Job Type:
Full Time Shift Based
Salary:
Negotiable
Languages:
English
Vacancies:
1 open position
About the Job
  • Manage all aspects of running an efficient activation team, including supervising, coaching, and motivating.
  • Act as a focal contact point with clients including: service awareness, client registration, client verification, service activation, problem resolution, etc.
  • Handle clients’ registration and activation productivity, and directs their effort in order to have the greatest overall impact on results.
  • Enhance the firm’s visibility by assisting in managing trade shows and booths.
  • Utilize advertisements and promotions to attract consumers and clients to register and use the service/product.
  • Booth logistics:
  • Manage the assigned booth and ensure sustainability and unity of service level provided.
  • Track and report walk-in clients’ numbers and assess conversion ratios on a daily basis (penetration rate).
  • Maintain strong relationships with booth owners and related partners.
  • Work closely with the vendors’ team and Marketing to ensure client satisfaction and high levels of field support.
  • Responsible for promoting the products to create traffic at the booths.
  • Proactively check promoters’ activity and efforts to ensure that they meet expectations.
  • Develop the promoters’ capabilities through coaching and training and identify the areas that need to develop.
  • Direct and support the implementation of department initiatives.
  • Build and maintain strong relationships with clients and serve as a focal contact point for key clients and proactively identify and assess client's' requirements and level of satisfaction.
  • Coordinate the involvement of support personnel, including marketing support, IT service, and management resources, so that team performance objectives and clients’ expectations are met.
  • Encourage leads generation efforts among the promotors’ team and ensure they build up a referrals pipeline.
  • Assist in identifying training needs and frequency of delivery and work with Human Resources to design and oversee delivery of requested training.
  • Work with:
  • Vendors and Marketing teams to ensure client satisfaction and high levels of field support.
  • Head of Products Development to ensure market-level strategic and business objectives are met by the promotors’ team.
  • Track the registration rates and periodically report service activation rates.
  • Ensure compliance with the firm’s policies and procedures.
  • Oversee the team’s tasks on a daily/weekly/monthly basis and provide training on a continuous basis. Conduct comprehensive performance reviews for the team.
Job Requirements
  • Bachelor’s degree in Mass Communication, Marketing or Business Administration.
  • A minimum of 3-5 years’ experience in sales, PR or events management.
  • Experience in client-centric industries (services/products) and knowledge in retail market.
  • Demonstrable track record in show and event management.
  • knowledge in the following is an advantage:
  • Sales management.
  • Consumer Finance industry.
  • Strong analytical skills.
  • Excellent negotiation skills.
  • Strong written and verbal critical reasoning skills.
  • Demonstrate creativity and innovation in handling tasks and developing ideas for the firm.
  • Capable of transferring the business strategy and all ideas into viable action plans.
  • Excellent command of Arabic and English.
  • Excellent communication skills (written, verbal and listening).
  • Able to build partnerships and work well in teams, especially in a start-up environment.
  • Can identify problems and refer/escalate complex issues to a higher level.
  • Detail oriented; ensure deliverables are always of a high quality.
  • Self-motivated and maintains a positive attitude.
  • Able to lead others by influencing and developing strong relationships.
About this Company

EFG Hermes, the leading investment bank in the Arab world, draws on 30 years of experience to serve as the preeminent investment bank in the region, providing a wide spectrum of financial services including Investment Banking, Asset Management, Securities Brokerage, Research... (More)

Industry: Retail
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