Operations Coordinator

Main Duties:

• Secure and accurately process customers order.
• Coordinate between involved parties and company departments (sales, accounting, production and supply, warehouse, etc) to ensure timely order fulfillment for optimum customer satisfaction in a cost effective manner.
• Monitor and manage product stock levels in coordination with the sales and production departments.
• Monitor on daily basis orders status in compliance with the delivery policy or any special customer delivery requirements in coordination with the concerned.
• Follow up periodically with customers to ensure highest levels of customer satisfaction
• Handle any ad-hoc/cash in-office sales directly as per company policy and procedures.
• Monitor customers credit status in coordination with Credit Function & Sales to contribute in reducing financial exposure and achieving company targets.
• Support in implementing marketing programs/campaigns in coordination with the Marketing Department to achieve the endorsed marketing strategies through existing customers or reviving dormant ones.
• Capture, coordinate and follow up timely resolution of customers' complaints/queries with the concerned ensuring customer expectations are met and exceeded.
• Monitor customer’s achievement of their sales objectives and communicates to the sales team any deviations to take corrective actions ensuring meeting company targets.
• follow up agreed upon action plans – all according to company policies and standards
• Prepare management meetings with major customers.
• Monitor and follow up sent price offers status with both the customers and sales team.
• Prepare all sales reports with its analyses
• Initiate and present periodic reports for different company performance indicators.
• Collect, analyze, evaluate, and report sales data.