Public Relation Executive

Shiny white dental center - Cairo

95
Applicants for
2 open positions
7
Seen
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
2 open positions
About the Job
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems
  • Finding ways to measure customer satisfaction and improve service
  • Assist in quotations with patients
  • Handling face-to-face or through calls the enquiries from customers
  • Monitor, analyze and communicate PR results on a quarterly basis
  • Responds promptly and professionally to patient concerns and finds acceptable solutions to patient inquiries
  • Build relationships with customers
  • Supervise the coordination of VIP patients and visits
  • Handling problems and manage angry customers
  • Responsible for VIP accounts
Job Requirements

Qualification & Education & Experience:

  • Bachelor's degree or Associate degree in a related field strongly preferred
  • At least 2- 3 years of proven experience

Training & Knowledge & Skills:

  • Experience of working in a high customer-focused service delivery role.
  • An excellent customer focused manner at all times.
  • Demonstrating the ability to be proactive and to possess strategic thinking skills.
  • The ability to communicate effectively at all levels.
  • The ability to manage change.
  • A very high standard of personal appearance.
  • The ability to manage a large, diverse workforce.
  • A good eye for detail and a desire to take responsibility, through to resolution, for issue and concerns generated by our customers