Qualification & Education & Experience:
- Bachelor's degree or Associate degree in a related field strongly preferred
- At least 2- 3 years of proven experience
Training & Knowledge & Skills:
- Experience of working in a high customer-focused service delivery role.
- An excellent customer focused manner at all times.
- Demonstrating the ability to be proactive and to possess strategic thinking skills.
- The ability to communicate effectively at all levels.
- The ability to manage change.
- A very high standard of personal appearance.
- The ability to manage a large, diverse workforce.
- A good eye for detail and a desire to take responsibility, through to resolution, for issue and concerns generated by our customers