Job Details
Experience Needed:
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Job Description
- Answer Incoming Transactions and respond to customers’ requests
- Conduct the appointed follow up Calls
- Provide customers with services information
- Transfer customers calls to appropriate staff
- Identify, analyse and resolve customer’s issues.
- Complete call logs and reports
- Recognize, document and alert the Manager of trends in customers calls
- Handles customer inquiries from beginning of the inquiry to its closing
- Resolves customer complaints & problems aiming for customer satisfaction
- Maintain CS KPIS (FCR, AHT, AUX adherence …etc.)
- Alerts the Team Leader on issues or concerns that require escalation
- Maintains confidentiality of customers & beIN database.
- Maintains confidentiality of operations access credentials
- Participates in individual & team training/meetings to bring knowledge up-to-date
Job Requirements
Job Requirements:
- University graduates only.
- 1 to 4 year experience in call center.
- Males are preferred to cover night shifts.
- Excellent English speaker.
- Excellent interpersonal and communications skills.
Compensation and benefits:
- Very competitive and attractive package.
- International reliable medical insurance.
Work Conditions:
- Work location: in Maadi's Technology Park.
- Work hour: 9 rotational hours including an hour break.
- Shifts: 24/7.
