Customer Service Agent - Experienced

beIN Media Group - Maadi, Cairo

454
Applicants for
60 open positions
41
Seen
2
Rejected
Experience Needed:
1 to 4 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
4,500 to 5,400 EGP per month
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
60 open positions
Gender:
Males Preferred
About the Job
  • Answer Incoming Transactions and respond to customers’ requests
  • Conduct the appointed follow up Calls
  • Provide customers with services information
  • Transfer customers calls to appropriate staff
  • Identify, analyse and resolve customer’s issues.
  • Complete call logs and reports
  • Recognize, document and alert the Manager of trends in customers calls
  • Handles customer inquiries from beginning of the inquiry to its closing
  • Resolves customer complaints & problems aiming for customer satisfaction
  • Maintain CS KPIS (FCR, AHT, AUX adherence …etc.)
  • Alerts the Team Leader on issues or concerns that require escalation
  • Maintains confidentiality of customers & beIN database.
  • Maintains confidentiality of operations access credentials
  • Participates in individual & team training/meetings to bring knowledge up-to-date
Job Requirements

Job Requirements:

  • University graduates only.
  • 1 to 4 year experience in call center.
  • Males are preferred to cover night shifts.
  • Excellent English speaker.
  • Excellent interpersonal and communications skills.

Compensation and benefits:

  • Very competitive and attractive package.
  • International reliable medical insurance.

Work Conditions:

  • Work location: in Maadi's Technology Park.
  • Work hour: 9 rotational hours including an hour break.
  • Shifts: 24/7.
About this Company

We are a global sports & entertainment media group. We operate 60 channels across 5 continents within 34 countries and in 6 different languages, serving more than 50 million subscribers.

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