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Job Description
- Assuring the quality of the performance of the Calls & Emails in the Operation.
- Monitor and evaluate calls according to QA standards.
- Responsible for documents control and assisting Back office operation.
- Conducting Regular process quality check and documents inspection.
- Conducting Regular process quality check for the ticking deposit.
Job Requirements
- Excellent English
- Telesales / Call center experience
- Back Office experience
- Relevant experience in CRM and ticking processing experience
- Knowledge of concepts QA
- Strong computer skills including Microsoft Office
- Commitment and consistency
- Experience required: 2-3 years.
