English Telesales Agent / Alexandria

Sutherland - Alexandria, Egypt

130
Applicants for
5 open positions
130
Seen
2
Shortlisted
113
Rejected
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Languages:
Arabic, English
Vacancies:
5 open positions
About the Job

Fluent English Telesales Agents are needed for a well known Travel account at Sutherland Company:

  • Achieve and maintain required SALES metrics and goals.
  • Obtains client information by answering telephone calls;verifying information.
  • Provide information and guidance (if a general customer inquiry) in order to resolve customer issues/inquiries.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Research required information using available resources
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Conduct data entry, documentation, and case management.
  • Work and partner with others within a team-based environment.
  • Adhere to company policies and procedures as described on the HR Handbook.

Offered Package & Working Conditions:

  • Attractive Packages.
  • Additional Benefits (Social Insurance – Private Medical Insurance Coverage
  • 2 Days off per week (Friday is a fixed day off).
  • Fixed shifts with max time 8 pm.
  • Professional training under the supervision of certified trainers.
  • 9 working hours including 1 hour Break.
Job Requirements

Job Requirements:

  • University Graduate is a must.
  • Fluent English Language.
  • Excellent in Sales.
  • Capable of customer management and can negotiate, overcome obstacles, and/or upsell/cross-sell.
  • Native Arabic speaker.
  • Sales or customer service experience (preferable).
  • Fresh Graduates are also welcome to apply.
  • Flexibility to work on rotational shifts basis (Morning and night), transportation provided for the night shifts.
  • Good communication, negotiation, problem solving & interpersonal skills.
  • Gender: M/F.
  • Alexandria resident is a must.
  • Computer Literacy.
About this Company

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to... (More)

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