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Operations Manager

MAYDAY
Nasr City, Cairo
Posted 6 years ago
183Applicants for1 open position
  • 61Viewed
  • 5In Consideration
  • 1Not Selected
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Job Details

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Job Description

Summary:

We are looking for a professional Operations Manager to plan, direct and coordinate our business operations. You will be responsible for improving performance, productivity and efficiency through the implementation of effective methods and strategies.

Responsibilities:

  • Handle and manage a wide network of service providers to ensure the delivery of a top quality service to our customers.
  • Manage a 24/7 customer care center to deliver a timely, accurate, and professional service to customers by e-mail, chat support, and/or phone.
  • Responsible for regular coordination of cross-functional company departments/ campaign team leaders and entire leadership team to achieve a common goal.
  • Serves as the Voice of Customer into the client business, proactively and regularly providing insight and context regarding top contact providers, failure points, and helping to elevate customer satisfaction opportunities, best practices, and success stories.
  • Manages and staffs the Operations assigned to meet or exceed defined contract service levels
  • Responsible for all aspects of operations which include but are not limited to monitoring operations staffing, adjusting resource application as needed, providing temporary coverage and training; and provision of excellent clientele service, problem resolution and the like
  • Develop Individual & Team goals and implement a plan to carry out objectives
  • Promote a culture of transparency and collaboration, model these values by example
  • Ensure compliance with all established policies and procedures.

Job Requirements

  • BS degree preferably in business or management
  • 3+ years of experience in Operations Management
  • Strong computer skills required
  • Should have a track record of meeting targets and delivering on targets
  • Proven ability to lead teams, scale operations, drive performance management, and foster employee retention
  • Track record of recruiting and retaining employees where a strong sense of judgment has been required
  • Excellent verbal and written communication and customer service skills
  • Ability to multi-task and work in a fast-paced, high stress environment
  • Ability to build productive business relationships with clients
  • Strong organizational, analytical and managerial skills
  • Must possess a professional, courteous, and resilient attitude

Preferred Qualifications

  • Entrepreneurial and experience dealing with ambiguity
  • Ability to prioritize and manage tasks within an environment

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