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Job Description
- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
Job Requirements
- Excellent verbal and written communication skills
- Ability to remain professional and courteous with customers at all times
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
- Good command of English.