Telesales & Secretary

Job description as a secretary:

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Create, maintain, and enter information into databases.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
• Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
• Maintain scheduling and event calendars.
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs

Job description as a telesales:

• Deliver prepared sales talks, reading from scripts that describe products, to persuade potential customers to purchase a product or to make a donation.
• Explain products and prices, and answer questions from customers.
• Obtain customer information such as name, address, and payment method, and enter orders into computers.
• Record names, addresses, purchases, and reactions of prospects contacted.