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Job Description
- Provide first level support including problem resolution for software applications, hardware, and peripheral devices.
- Install, modify, and repair computer hardware and software.
- Support the setup of all new hardware, especially desktops, laptops, and printers.
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
- Assist in maintaining an inventory of all hardware and software.
- Assist in the preparation of documentation on hardware and software, maintenance and practices, and problem resolutions.
- Perform other duties as assigned.
- Perform branches visits on schedule.
Job Requirements
- Technical Skills:
- Knowledge of IT Systems and network is mandatory.
- Ability to prioritize and multitask to address all IT issues.
- Good analytical and problem-solving skills.
- Principles of windows, office, network.
- Education and Experience:
- Bachelor degree in Information Systems, Computer. Science or any related field.
- MCSA knowledge is a plus.
- Job Specific Skills:
- Ownership.
- Customer service orientation.
- Problem-solving and communication skills.
- Good command of English language.