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IT Support Engineer

Knock Mart
Maadi, Cairo
Posted 6 years ago
234Applicants for1 open position
  • 42Viewed
  • 22In Consideration
  • 31Not Selected
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Job Details

Experience Needed:
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Job Description

  • Provide first level support including problem resolution for software applications, hardware, and peripheral devices.
  • Install, modify, and repair computer hardware and software.
  • Support the setup of all new hardware, especially desktops, laptops, and printers.
  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
  • Assist in maintaining an inventory of all hardware and software.
  • Assist in the preparation of documentation on hardware and software, maintenance and practices, and problem resolutions.
  • Perform other duties as assigned.
  • Perform branches visits on schedule.

Job Requirements

  • Technical Skills:
    • Knowledge of IT Systems and network is mandatory.
    • Ability to prioritize and multitask to address all IT issues.
    • Good analytical and problem-solving skills.
    • Principles of windows, office, network.
  • Education and Experience:
    • Bachelor degree in Information Systems, Computer. Science or any related field.
    • MCSA knowledge is a plus.
  • Job Specific Skills:
    • Ownership.
    • Customer service orientation.
    • Problem-solving and communication skills.
    • Good command of English language.

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