IT Help-Desk
Centro -
Maadi, CairoPosted 6 years ago266Applicants for1 open position
- 134Viewed
- 62In Consideration
- 70Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Responsibilities:
- Diagnose & Troubleshoot hardware and software issues via ticketing system or e-mail.
- Responsible for providing first level of maintenance & resolution in troubleshooting network, hardware and software issues.
- Responsible for providing on-time problem resolution.
- Ability to work with different levels of knowledge and diagnose different problems.
- Ability to identify the different problems which needs escalation to different teams and follow up with them till resolution.
- Responsible for dealing with different providers to report and follow up with them on any outage during working hours.
- Handle different requests using ticketing system or e-mail.
- Deliver the knowledge needed to the customers in simple way.
Job Requirements
- Bachelor degree in Computer Science, Computer Engineering or any other related degree.
- Good English
- Maximum of 2 years of experience in a similar position.
Technical Skills:
- Previous experience in working with Active Directory Environments.
- Windows & Mac OS Troubleshooting Skills.
- Preferable to have CCNA, MCP or MCTS certifications.
- Preferable to have previous experience troubleshooting Network & VoIP Issues.