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IT Help-Desk

Centro
Maadi, Cairo
Posted 6 years ago
266Applicants for1 open position
  • 134Viewed
  • 62In Consideration
  • 70Not Selected
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Job Details

Experience Needed:
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Job Description

Responsibilities:

  • Diagnose & Troubleshoot hardware and software issues via ticketing system or e-mail.
  • Responsible for providing first level of maintenance & resolution in troubleshooting network, hardware and software issues.
  • Responsible for providing on-time problem resolution.
  • Ability to work with different levels of knowledge and diagnose different problems.
  • Ability to identify the different problems which needs escalation to different teams and follow up with them till resolution.
  • Responsible for dealing with different providers to report and follow up with them on any outage during working hours.
  • Handle different requests using ticketing system or e-mail.
  • Deliver the knowledge needed to the customers in simple way.

Job Requirements

  • Bachelor degree in Computer Science, Computer Engineering or any other related degree.
  • Good English
  • Maximum of 2 years of experience in a similar position.

Technical Skills:

  • Previous experience in working with Active Directory Environments.
  • Windows & Mac OS Troubleshooting Skills.
  • Preferable to have CCNA, MCP or MCTS certifications.
  • Preferable to have previous experience troubleshooting Network & VoIP Issues.

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