- Experience Needed:
- 0 to 2 years
- Career Level:
- Entry Level
- Job Type:
- Full Time
About the Job
- Diagnose & Troubleshoot hardware and software issues via ticketing system or e-mail.
- Responsible for providing first level of maintenance & resolution in troubleshooting network, hardware and software issues.
- Responsible for providing on-time problem resolution.
- Ability to work with different levels of knowledge and diagnose different problems.
- Ability to identify the different problems which needs escalation to different teams and follow up with them till resolution.
- Responsible for dealing with different providers to report and follow up with them on any outage during working hours.
- Handle different requests using ticketing system or e-mail.
- Deliver the knowledge needed to the customers in simple way.
0 to 2 years
Not Specified at least
Healthcare and Medical Services Retail Telecommunications
About this Company
Centro Global Solutions is a multinational boutique provider of customer contact solutions and business process management. Centro Global Solutions provides call center and business process outsourcing services in North America, Europe, Middle East and Asia Pacific regions....
See all Careers and Jobs at Centro Global Solutions