IT Help-Desk

Centro Global Solutions - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
0 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job


  • Diagnose & Troubleshoot hardware and software issues via ticketing system or e-mail.
  • Responsible for providing first level of maintenance & resolution in troubleshooting network, hardware and software issues.
  • Responsible for providing on-time problem resolution.
  • Ability to work with different levels of knowledge and diagnose different problems.
  • Ability to identify the different problems which needs escalation to different teams and follow up with them till resolution.
  • Responsible for dealing with different providers to report and follow up with them on any outage during working hours.
  • Handle different requests using ticketing system or e-mail.
  • Deliver the knowledge needed to the customers in simple way.
Job Requirements
  • Bachelor degree in Computer Science, Computer Engineering or any other related degree.
  • Good English
  • Maximum of 2 years of experience in a similar position.

Technical Skills:

  • Previous experience in working with Active Directory Environments.
  • Windows & Mac OS Troubleshooting Skills.
  • Preferable to have CCNA, MCP or MCTS certifications.
  • Preferable to have previous experience troubleshooting Network & VoIP Issues.
About this Company

Centro Global Solutions is a multinational boutique provider of customer contact solutions and business process management. Centro Global Solutions provides call center and business process outsourcing services in North America, Europe, Middle East and Asia Pacific regions.... (More)

See all Careers and Jobs at Centro Global Solutions