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Senior Customer Care Specialist

Beta Egypt
Heliopolis, Cairo
Posted 6 years ago
117Applicants for1 open position
  • 18Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Education Level:
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Skills And Tools:

Job Description

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents

Job Requirements

  • Bachelor's degree.
  • Experience in real estate preferred.
  • Excellent Microsoft office, presentation skills .

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