Social Media Moderator

Minlo - Sheraton, Cairo

66
Applicants for
1 open position
66
Seen
9
Shortlisted
42
Rejected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
About the Job
  • Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation).
  • Manage the banned user process, and track and remove previously banned users.
  • Maintain the Moderation Guidelines and ensure they are up to date.
  • Respond, transfer and follow up the online complains/requests and escalating when necessary.
  • Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate.
  • Produce report about complains categories to be used on user experience enhancement plan. From (Facebook, live chat )
  • Regularly feedback insights gained from community.
  • Monitor all industry and company information and news to anticipate potential issues.
  • Follow up the online orders and make the outbound calls when needed.
Job Requirements
  • Very Good Communication Skills
  • Very Good Customer Service Skills
  • Hard Worker
  • Active Person
About this Company

In 2005, minlo was officially announced as a stand-alone company handling all operations for Tank coolers and became the market leader in the Egypt.

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