Inbound Call Center Team Leader

Gulf Data International -
Heliopolis, CairoPosted 6 years ago

141Applicants for1 open position

Job Details

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Managing group of inbound team members effectively to achieve business targets
Ensuring customer experience delivered is the best- for customers to be promoting wadi to their friends and family - and staying a loyal wadi customer.
Managing people satisfaction, positive environment, motivation, development and ensuring customer service team are happy, productive and 100% supported.
Managing First call resolution - ensuring customers wouldn't have to call back again for the same case
Reporting repetitive issues/ tech issues and any concerning issues related to business, customer or people to management/ real time management.
Coaching advisers and having 1 on 1 meetings with their advisers on monthly basis

At least 12 month of call center experience
Ability to balance priorities fairly between people, business and customer
Strong people management
Innovative and cooperative
Positive spirit
Strong communication and leadership
Ownership and customer oriented
Resolution focused and proper use of resources
High planning and management skills
Highly motivated and ability to work under pressure
Work with team members in other queues collaboratively
Fact finding, data analysis and ability to identify and solve problems working towards business growth.
Committed, dedicated and ready to go the extra mile with time and efforts for the best of business
Shift details: 9 hours shift between ( 9am to 11pm)– 6 days a week