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Job Description
- Managing group of inbound team members effectively to achieve business targets
- Ensuring customer experience delivered is the best- for customers to be promoting wadi to their friends and family - and staying a loyal wadi customer.
- Managing people satisfaction, positive environment, motivation, development and ensuring customer service team are happy, productive and 100% supported.
- Managing First call resolution - ensuring customers wouldn't have to call back again for the same case
- Reporting repetitive issues/ tech issues and any concerning issues related to business, customer or people to management/ real time management.
- Coaching advisers and having 1 on 1 meetings with their advisers on monthly basis
Job Requirements
- At least 12 month of call center experience
- Ability to balance priorities fairly between people, business and customer
- Strong people management
- Innovative and cooperative
- Positive spirit
- Strong communication and leadership
- Ownership and customer oriented
- Resolution focused and proper use of resources
- High planning and management skills
- Highly motivated and ability to work under pressure
- Work with team members in other queues collaboratively
- Fact finding, data analysis and ability to identify and solve problems working towards business growth.
- Committed, dedicated and ready to go the extra mile with time and efforts for the best of business
- Shift details: 9 hours shift between ( 9am to 11pm)– 6 days a week