Software Application Support Specialist (Sales Buzz)

BI-Technologies - New Cairo, Cairo

Applicants for
3 open positions
Experience Needed:
0 to 4 years
Career Level:
Entry Level
Job Type:
Full Time
Confidential, Transportation, Medical Insurance , Profit share ,Life Insurance , Social Insurance , Retirement Plan
Education Level:
Bachelor's Degree at least
Arabic, English
3 open positions
About the Job
  • Logging all relevant incident/service request details, allocating categorization and prioritization codes
  • Providing first-line investigation and diagnosis
  • Resolving those incidents/service requests they are able
  • Escalating incidents/service requests that they cannot resolve within agreed timescales
  • Following up till the closure of the incident with second and third line support
  • Keeping users informed of progress
  • Closing all resolved incidents, requests and other calls
  • Conducting customer/user satisfaction call-backs/surveys as agreed
  • Communication with users – keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc
Job Requirements
  • BS: Computer Science or Computer Engineering
  • 0-4 Year(s) of experience in Application support position.
  • Good knowledge of SQL Commends on SQL 2005 and SQL 2008
  • Basic Knowledge of case Logging Software like CRM or Mena Tracks
About this Company

About Us

BI-Technologies is considered one of the leading Software House in the Middle East & Africa offering complete Business Software Solutions. Our deep belief that software is never the ultimate goal sought by our clients, but is merely just a first... (More)

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