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Job Description
- Welcomes patients and visitors by greeting patients and visitors, in person or; answering or referring inquiries
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person
- Keeps patient appointments on schedule by notifying the provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims
- Understanding the diagnosis of the case and the treatment plan from doctors
- Offering to patients the treatment plan and handling all objections or inquiries related to it
- Showing and calculating the financial plan for the treatment of patients with the deposits and timings
- Guiding the patients to clinics with a smile
- Helps patients in distress by responding to emergencies
- Protects patients' rights by maintaining the confidentiality of personal and financial information
- Maintains operations by following policies and procedures; reporting needed changes
- Contributes to team effort by accomplishing related results as needed
- Responsible for revising daily appointments with financial issues
- Making phone surveys by the end of the shift and send the results to the reception manager
- Responsible for the patient satisfaction survey
Job Requirements
- Experience of working in a high customer-focused service delivery role.
- An excellent customer focused manner at all times.
- The ability to communicate effectively at all levels.
- Information collection and management
- A very high standard of personal appearance.
- Planning and organizing
- Customer service skills
