Job Details
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Job Description
- Customer Engagement and Interaction.
- Resolving customer needs and issues.
- Meeting set KPIs.
- Work as a part of a team.
- Accountability for handled cases until resolved.
- Pro-actively manage personal work standards and development.
- Share knowledge with colleagues and the immediate departments.
Job Requirements
- Very good command of English language.
- Experience in call center/customer service is an asset.
- Discipline & strict compliance with policies & procedures.
- Ability to learn, seek knowledge and self-development.
- Strong verbal communication skills.
- Demonstrates a positive, enthusiastic, friendly attitude.
- Ability to work on a 24 hours shift basis that will include night and overnight hours.
- Proficiency in using MS Office application.