ICT Senior Manager/Director

ECCO - Abbassia, Cairo

Applicants for
1 open position
Experience Needed:
More than 6 years
Career Level:
Job Type:
Full Time
1 open position
About the Job

Be responsible for all ICT operational activities and take responsibility for the effective management

  • Ensure that all ICT operating systems and applications are secure and fit for purpose.
  • Drive ICT medium and long-term strategy and develop appropriate ICT policies for Council approval.
  • Prepare ICT department’s annual business plan, annual budget and monitor and control expenditure.
  • Advise on appropriate technology and infrastructure to support the Council in achieving its strategic and business objectives.
  • Manage and maintain all ICT systems, service contracts and applications to tender. Develop knowledge management systems to support the Council in delivering its statutory obligations.
  • Ensure that all ICT spend meets public procurement standards.
  • Manage individual, team and department performance and implement the Council’s performance management and development system.
  • Continually Update and Administer anti-virus, firewall and VPN infrastructure to ensure that all systems are secure and comply with Data Protection requirements.
  • Create and manage user accounts on Active Directory and Exchange.
  • Collect, document and present processes, project and product metrics such as utilization, lead times, bug detection and quality statistics.
  • Deal with routine queries and complaints.
Job Requirements
  • Excellent management, organizational, analytical and problem-solving skills, with high attention to detail.
  • Possess exceptional communication skills, with the ability to build positive relationships with a variety of stakeholders in a multidisciplinary environment.
  • 6 years’ Experience in the same position.
  • The candidate must be a self-starter, able to work off own initiative, handle multiple priorities within tight time frames and contribute to high-quality services.
  • Be flexible, adaptable and comfortable with change. They must be keen to develop their skills and contribute to the work of the organization in other areas when required.
About this Company

ECCO Outsourcing was established in 2001. We provide a wide array of Business Process Outsourcing services such as Contact Center; Inbound, Outbound, Front and Back Office services, all customized to clients’ needs. We also provide Customer Relationship Management (CRM)... (More)

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