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Technical Support Specialist

YELO
Sheraton, Cairo
Posted 6 years ago
112Applicants for1 open position
  • 61Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

Key Responsibilities:

  • Providing first level technical support to customers.
  • Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail & face to face contact.
  • Quickly responding to customer inquiries and concerns
  • Escalating unresolved problems to other support staff.
  • Raising & maintaining incident tickets and problem records
  • Producing documentation and reports to a high standard.
  • Testing and evaluating new technology.
  • Setting up new users' accounts and profiles and dealing with password issues.
  • Monitoring IT network to ensure availability to all users.

Job Requirements

  • Bachelor in Computer Science or Computer Studies, MCP or A+ Certificate is preferred.
  • Minimum 2 years of related Helpdesk and technical support work experience
  • Good knowledge of Microsoft Windows based environment
  • Good communication skills
  • Sheraton residents or nearby places

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