Patient Support Consultation (Over The Phone)

Confidential Company - Nasr City, Cairo

58
Applicants for
15 open positions
57
Seen
24
Rejected
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Part Time Shift Based
Salary:
2,000 to 3,000 EGP per month, Bonuses upon KPIs achievement
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
15 open positions
About the Job

Candidate will act as a Patient Support Consultant through a phone conversation with patients.

  • Pre-test patient support.
    • Whereas a General Practitioner / Internal Medicine doctor will communicate with the patients to discuss, explain and identify the most suitable laboratory tests.
    • The Laboratory Support team will then log the agreed upon tests on the CRM so that the lab front desk can proceed with it.
  • Post-test patient support
    • Whereas a General Practitioner / Internal Medicine doctor will communicate with the patients to explain the lab results and recommend following consultation with a doctor and further tests.
    • The Laboratory Support team will have access to the results through the CRM and then log the agreed upon recommendations that was explained to the patient.

Working Conditions:

  • Flexible and ability to work in Rotational Shifts (including night shift till 10:00 pm)
  • Can commit himself/herself to 4:30 hours shift or 9:00 hours shift.
Job Requirements
  • B.Sc. in Medicine / Medical Analysis or equivalent is required.
  • General Practitioners / Internal Medicine Doctor.
  • Good English speaking.
  • 1-2 years of experience.
  • Thorough knowledge of MS Office applications.
  • Strong organizing and planning skills to work independently with efficiency and accuracy.
  • Show interest in customer care service.
  • Requires tact and discretion in dealing with and handling confidential information.
  • Decisive, good decision-making skills, able to escalate response to situations when relevant
  • Physically fit to carry out duties
  • Legally permitted to work in the country of operations.