Customer Support Agent

360 Codes - Nasr City, Cairo

Applicants for
2 open positions
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
2,000 to 3,000 EGP per month
Arabic, English
2 open positions
About the Job
  • Handling customers inquiries .
  • Answering incoming calls, Chats, Web forms…….etc.
  • Offering customers products and services.
  • Performing administrative functions, Updating client accounts.
  • Provide soft training for customers
  • Evaluates system potential by testing the compatibility of new programs with existing programs.
  • Provide outstanding phone, email, web chat-based technical and account services support to our customers.
  • Processing customer correspondence, Handle escalated calls or escalated customer issues.
  • Achieve Key Performance Indicator targets to meet business goals and objectives.
  • Ensure service level agreements are met and maintained.
  • Work as part of a team to ensure offering world-class Customer Service at all times.
  • Meeting service level in handling all transactions measured through productivity reports.
Job Requirements
  • Degree in Computer Science or equivalent.
  • Proven working experience in enterprise technical support, IT support-Strong problem-solving skills.
  • Excellent communication & presentation skills.
  • V.Good English (Speak & Writing).
  • Ability to handle tasks under pressure.
About this Company

360Code is a promising and emerging company in the software, Programming services providers and Web design and Web development industry that includes a team of professional and expert web developers and graphic designers

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