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Senior Customer Care Specialist

New Cairo, Cairo
Posted 6 years ago
200Applicants for1 open position
  • 197Viewed
  • 12In Consideration
  • 184Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Creating scripts to the Call center agents to be sent to the customers.
  • Handling the complaints process and following up with the feedback.
  • Handling the clients following up the process with the sales departments (Daily / Weekly / Monthly).
  • Analyzing the lead sources with the Support Functions Head (Monthly / Quarterly).
  • Evaluating the customer satisfaction for sales agents quarterly.
  • Participating in the evaluation of the customer care agents at the call center quarterly.
  • Following up daily on the CC Agents tasks and responsibilities.
  • Interviewing and selecting the Call center agents with the Outsource vendor.
  • Handling the inductions and orientations for the customer care agents.

Job Requirements

  • Experience in Customer care is a plus
  • Bachelor degree is a must.
  • Microsoft Excel and word are a must.
  • Experience in banking is a plus

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JobsCustomer Service/SupportSenior Customer Care Specialist