Job Details
Skills And Tools:
Job Description
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Be the primary point of contact and build long-term relationships with customers
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Help customers through email, phone, online presentations, screen-share and in person meetings
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Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
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Ensure the timely and successful delivery of our solutions according to customer needs and objectives
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Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
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Forecast and track key account metrics
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Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
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Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
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Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
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Monitor and analyze customer’s usage of our product
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Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
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Liaise between the customer and internal teams
Job Requirements
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Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
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Experience in delivering client-focused solutions based on customer needs
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Proven ability to manage multiple projects at a time while paying strict attention to detail
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Excellent listening, negotiation and presentation skills
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Excellent verbal and written communications skills
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Bachelor’s Degree in appropriate field of study or equivalent work experience
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Self-motivated and able to thrive in a results-driven environment
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Natural relationship builder with integrity, reliability and maturity
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Ability to prioritize among competing tasks
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Critical thinking and problem solving skills
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Excellent time and project management skills. You’re always looking to improve inefficient processes
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Keen attention to detail and adherence to deadlines
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