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Job Description
- Use available resources efficiently to assess the customer’s issue and recommend valid solutions
- Escalate unresolved issues to the appropriate Program Manager or supervisor
- Record details of each customer interaction and any actions taken
- Follow up on any customer issues requiring additional research
- Attend all Customer Care team meetings, as required
Job Requirements
- Associates degree or equivalent experience preferred
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Effective organizational and time management skills
- Maintain adequate knowledge of all internal software and systems
