Customer Care Specialist

ACT Advanced Computer Technology - Mohandessin, Giza

32
Applicants for
2 open positions
23
Seen
8
Shortlisted
1
Rejected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
2 open positions
Gender:
Males Only
About the Job
  • Use available resources efficiently to assess the customer’s issue and recommend valid solutions
  • Escalate unresolved issues to the appropriate Program Manager or supervisor
  • Record details of each customer interaction and any actions taken
  • Follow up on any customer issues requiring additional research
  • Attend all Customer Care team meetings, as required
Job Requirements
  • Associates degree or equivalent experience preferred
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills
  • Effective organizational and time management skills
  • Maintain adequate knowledge of all internal software and systems
About this Company

In 1988, Advanced Computer Technology (ACT) was launched as Integrator IT Solution Provider Company. ACT was established among the early ICT companies in Egypt. Since then, ACT has had a leading role in providing the Egyptian market with state of the art solutions and... (More)

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