Customer Care Team Leader

Filkhedma - Heliopolis, Cairo

43
Applicants for
1 open position
10
Seen
3
Shortlisted
7
Rejected
Experience Needed:
More than 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Languages:
English
Vacancies:
1 open position
About the Job

FilKhedma is like Uber for home services example plumbing, carpentry,...etc. A very important part of the business is managing the operations of plumbers, carpenters,...etc. As a customer care specialist, you will be responsible for:

  • Leading a team of customer care agents
  • Monitoring quality of the agent's calls
  • Resolving customer complaints
  • Interacting with operations team to ensure successful completion of order
Job Requirements
  • Be excited about working on growing the business
  • Minimum 5 years experience working in a customer care function and as a team leader for part of that experience
  • Good at using call center systems
  • Good English
About this Company

FilKhedma provides maintenance services for homes and offices in Egypt. FilKhedma provides a quick and easy booking process through its website or call center. FilKhedma recruits experienced technicians who have worked before in hotels, facility management and freelance. All... (More)

See all Careers and Jobs at Filkhedma
Hiring?
Signup for an employer account and Post your Jobs!