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Sr. Software Application Support

infasme.com
Heliopolis, Cairo
Posted 6 years ago
39Applicants for1 open position
  • 13Viewed
  • 1In Consideration
  • 6Not Selected
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Job Details

Experience Needed:
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Job Description

  • Ensuring applications’ availability to meet the SLA target
  • Handle, diagnose and route in real-time incoming trouble tickets
  • Responsible for 2nd level Applications support and escalation
  • Assist in application operations to ensure service continuity
  • Provide administration services on applications
  • Provide workarounds for major issues until permanent fix is delivered
  • Participate in the UAT Testing for any bugs/new application features
  • Responsible for technical Documentation

Job Requirements

  • Graduated form Sc. in Computer Science or equivalent
  • Very Good in English
  • Arabic speaker is Must.
  • Strong ability to work in a team
  • Excellent written and verbal communication skills
  • Time management
  • Operating system administration (Windows)
  • Database administration (SQL, MongoDB)
  • Web Services (IIS)
  • ITIL foundation knowledge (certificate is a plus)
  • Preferred who live next to Heliopolis , Nasr City , New Cairo , El Nozha.

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JobsIT/Software DevelopmentSr. Software Application Support