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Job Description
- Ensuring applications’ availability to meet the SLA target
- Handle, diagnose and route in real-time incoming trouble tickets
- Responsible for 2nd level Applications support and escalation
- Assist in application operations to ensure service continuity
- Provide administration services on applications
- Provide workarounds for major issues until permanent fix is delivered
- Participate in the UAT Testing for any bugs/new application features
- Responsible for technical Documentation
Job Requirements
- Graduated form Sc. in Computer Science or equivalent
- Very Good in English
- Arabic speaker is Must.
- Strong ability to work in a team
- Excellent written and verbal communication skills
- Time management
- Operating system administration (Windows)
- Database administration (SQL, MongoDB)
- Web Services (IIS)
- ITIL foundation knowledge (certificate is a plus)
- Preferred who live next to Heliopolis , Nasr City , New Cairo , El Nozha.