Sr. Software Application Support - Heliopolis, Cairo

Applicants for
1 open position
Experience Needed:
3 to 5 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Arabic, English
1 open position
About the Job
  • Ensuring applications’ availability to meet the SLA target
  • Handle, diagnose and route in real-time incoming trouble tickets
  • Responsible for 2nd level Applications support and escalation
  • Assist in application operations to ensure service continuity
  • Provide administration services on applications
  • Provide workarounds for major issues until permanent fix is delivered
  • Participate in the UAT Testing for any bugs/new application features
  • Responsible for technical Documentation
Job Requirements
  • Graduated form Sc. in Computer Science or equivalent
  • Very Good in English
  • Arabic speaker is Must.
  • Strong ability to work in a team
  • Excellent written and verbal communication skills
  • Time management
  • Operating system administration (Windows)
  • Database administration (SQL, MongoDB)
  • Web Services (IIS)
  • ITIL foundation knowledge (certificate is a plus)
  • Preferred who live next to Heliopolis , Nasr City , New Cairo , El Nozha.
About this Company

infas ME – Member of Win Group, is an IT Dubai-based company founded in 1997. The company offers a wide range of ECM solutions and Document Management Services based on leading technology providers. For more than 15 years, the company has successfully implemented enormous... (More)

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