Real Estate CS Agent (Collection)

We are hiring on behalf of one of the big developers in the real estate business the following positions for immediate hiring:

Customer Service Executives - Collection Section

• Responsible for achieving the monthly Collection target which leads to achieving the company target.
• Handling clients financial requests & handling MV receivables portfolio (bounced and requested checks, postponing, keeping, cash discount, rescheduling, wrong checks )
• Solving customer inquiries/ problems by contacting the involved parties and communicating the issue.
• Handling client over the phone using communication skills and tactics.
• Handling complains/ inquiries & reporting them to the Customer Service Manager...
• Ensuring customer satisfaction at all times
• Responsible for keeping accurate records and document customer service actions and discussions.
• Responsible for generating all the needed documentation in regards to the financial request.
• Responsible for Clients contract ownership transfers requests.
• Managing & generating updated reports showing client payment history for different parties (clients, sales team, and delivery team)
• Handling legal cases with the legal department and problematic clients for case closure
• Responsible for issuing Sales / CS Operation Exception Letters
• Handling a high volume of customer service inquiries in regards to account discrepancies, billing inquiries and customer questions and concerns.