Real Estate CS Agent (Collection)

Tawzef - Cairo, Egypt

65
Applicants for
5 open positions
11
Seen
3
Shortlisted
6
Rejected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Negotiable
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
5 open positions
About the Job

We are hiring on behalf of one of the big developers in the real estate business the following positions for immediate hiring:

Customer Service Executives - Collection Section

  • Responsible for achieving the monthly Collection target which leads to achieving the company target.
  • Handling clients financial requests & handling MV receivables portfolio (bounced and requested checks, postponing, keeping, cash discount, rescheduling, wrong checks )
  • Solving customer inquiries/ problems by contacting the involved parties and communicating the issue.
  • Handling client over the phone using communication skills and tactics.
  • Handling complains/ inquiries & reporting them to the Customer Service Manager...
  • Ensuring customer satisfaction at all times
  • Responsible for keeping accurate records and document customer service actions and discussions.
  • Responsible for generating all the needed documentation in regards to the financial request.
  • Responsible for Clients contract ownership transfers requests.
  • Managing & generating updated reports showing client payment history for different parties (clients, sales team, and delivery team)
  • Handling legal cases with the legal department and problematic clients for case closure
  • Responsible for issuing Sales / CS Operation Exception Letters
  • Handling a high volume of customer service inquiries in regards to account discrepancies, billing inquiries and customer questions and concerns.
Job Requirements
  • Working Hours: 10 AM - 6 PM
  • Gender: ANY
  • English Level: good to Very good
  • Salary: will be based on the interview.
About this Company

With our headquarters in Cairo, Tawzef is a centrally-located human resource consulting firm. We provide our clients with management solutions, tailored to suit your company’s specific staffing needs. Tawzef knows what employers look for in their employees as well as what it... (More)

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