Technical Support Specialist

Nacita - Downtown, Cairo

201
Applicants for
2 open positions
169
Seen
62
Shortlisted
100
Rejected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential, KPIS
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
2 open positions
Gender:
Males Preferred
About the Job

Tasks and Duties:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Provide technical assistance and support for other systems, CCTV, Network Security, Backup Solutions, UPS, GPS, Storage System, Time Attendance, Internet Service, Voice and video communications and any other IT related system.
  • Provide technical assistance and support for wired and wireless LAN and WAN communications.
  • Diagnosing problems and performing troubleshooting activities.
  • Respond to queries either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Run diagnostic programs to resolve problems.
  • Install computer peripherals for users.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.
  • Diagnosing problems and performing troubleshooting activities.
  • Contact service providers when required.
  • May assess new products or services and suggest enhancements to senior management
Job Requirements

Qualifications/Experiences:

  • BSc in Information Technology / Computer science or relevant field
  • Experience from 1-3 years.

Skills:

  • Problem Solving, LAN Knowledge, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Quality Focus, PC Proficiency, System Administration.

Languages:

  • Arabic: Native.
  • Very Good command of English (Spoken- written)
About this Company

Is a leading Agency in the trading and servicing of automotive products and in providing logistics services in the Egyptian market.

NACITA was founded in 1944 and later incorporated in 1986, offering more than 68 years of experience in trading across a range of... (More)

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