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Customer Service Representative

Imtenan Health Shop
Obour City, Cairo
Posted 6 years ago
116Applicants for1 open position
  • 105Viewed
  • 27In Consideration
  • 78Not Selected
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Job Details

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Job Description

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Follow communication “scripts” when handling different topics.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Seize opportunities to up-sell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Frequently attend educational seminars to improve knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets.

Job Requirements

  • Gender: Male.
  • Age: not more than 28 years
  • Can work under pressure.
  • Customer oriented.
  • Excellent communication skills.
  • High level of tolerance.
  • Ability to work long working hours.
  • Flexible and can adapt to change.

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