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Job Description
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to up-sell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
Job Requirements
- Gender: Male.
- Age: not more than 28 years
- Can work under pressure.
- Customer oriented.
- Excellent communication skills.
- High level of tolerance.
- Ability to work long working hours.
- Flexible and can adapt to change.