Customer Service Specialist
SOLO -
Shubra, CairoPosted 6 years ago93Applicants for1 open position
- 72Viewed
- 11In Consideration
- 12Not Selected
Job Details
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Job Description
- Achieve our mission to deliver timely, accurate, and professional customer service to our customers.
- Utilize a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions.
- Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
- Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
- Apply FCR concept for all customers’ inquiries. Handle and retain all the customers’ complaints within the SLA.
- Implement high quality standards of Customer Service for customers through exceeding all KPI’s threshold
- Explore the required negotiation skills when needed.
- Build a good rapport with clients over the phone.
- Handle and resolve customer complains.
- Manage customers' accounts.
- Follow up on customer's interaction
- The Customer Service Specialist shall be responsible for all Customer Service requirements.
- Report to the Sales Manager.
- Maintain a customer database.
- Communicating with customers and following-up with their requirements.
- Support the Sales Manager in planning the sales activities.
- Support the sales Manager in preparing offers and follow-up with customers.
- Attend to major customer related events.
- Provide administrative support to the Sales Department, including communication and filing,
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Build sustainable relationships of trust through open and interactive communication
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Compile reports on overall customer satisfaction
Job Requirements
- Preference will be given to individuals from a textiles background
- Bachelor degree.
- Customer Service training is a requirement
- Excellent command of both written and spoken English
- Organization and efficiency
- Problem-solving skills
- Proven customer support experience