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Customer Service Representative

Go Green Real Estate
Heliopolis, Cairo
Posted 6 years ago
107Applicants for1 open position
  • 97Viewed
  • 19In Consideration
  • 37Not Selected
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Job Details

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Job Description

Deal with customers via telephone, Internet, e-mail and instant messaging.

Working on a variety of functions as below:

Call Handling:

  • Handling incoming telephone calls. However, agents must also deal with customers who choose to contact call centers by text message, e-mail, or instant messaging.
  • Respond to Facebook messages
  • Bring up the clients' details on computer screen so they can refer to sales or service records and identify any previous issues that might affect the response.
  • Updating the customer records with details of the inquiry and the response.

Call Resolution:

  • Dealing with customers’ inquiries on the first call. This may include taking a customer’s order, arrange a service call or resolve a query by telephone.
  • Ensuring that customers receive a satisfactory response.

Outbound Calls:

  • Making outbound calls to check customers’ details or ask if they have certain needs that need to be satisfied.
  • Calling customers who have recently purchased a property to offer them information on other products of interest

Job Requirements

  • A graduate of any major.
  • Very good command of English.
  • Ability to handle pressure.
  • Patient, positive and speaks clearly.
  • Experience in a customer service position is a PLUS.
  • Preferably living near Heliopolis or New Cairo.

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