Operations Specialist

ASWAQ Financial - Maadi, Cairo

21
Applicants for
1 open position
10
Seen
1
Shortlisted
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable, Profit Share
Education Level:
Bachelor's Degree at least
Languages:
English
Vacancies:
1 open position
Gender:
Females Only
About the Job

Responsible for acting as a liaison between customers, Vendors and the company, handle customer requests, process orders, and provide information about our services and products.

Job Description:

  • Handle customer requests and inquiries..
  • Open and maintain customer accounts by recording account information.
  • Serves customers by providing product and service information; resolving product and service problems.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Created call sequencing flow chart, resulting in increased customer satisfaction.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Handle emails as per business needs.
  • Preparing offer and contract for customers.
  • Communicate with vendors & Issuing a purchase order.
  • Follow up on outstanding orders and status.
  • Filing and data archiving.
Job Requirements
  • Bachelor's degree in English.
  • Fluency in English.
  • 2-3 Years of experience.
  • Gender: Female.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • Preferably resident in Maadi.
About this Company

ASWAQ Financial is one of promising ICT companies in Egypt, specializes in providing a wide spectrum of innovative technology solutions & financial information services that serve the decision-maker and tailored to their needs in a rapidly changing environment.
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