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Job Description
Responsible for acting as a liaison between customers, Vendors and the company, handle customer requests, process orders, and provide information about our services and products.
Job Description:
- Handle customer requests and inquiries..
- Open and maintain customer accounts by recording account information.
- Serves customers by providing product and service information; resolving product and service problems.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Created call sequencing flow chart, resulting in increased customer satisfaction.
- Keep records of customer interactions, process customer accounts and file documents.
- Handle emails as per business needs.
- Preparing offer and contract for customers.
- Communicate with vendors & Issuing a purchase order.
- Follow up on outstanding orders and status.
- Filing and data archiving.
Job Requirements
- Bachelor's degree in English.
- Fluency in English.
- 2-3 Years of experience.
- Gender: Female.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize and manage time effectively.
- Preferably resident in Maadi.