Technical Support Engineer

3Brothers - Heliopolis, Cairo

Applicants for
1 open position
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Confidential, Bonuses
Education Level:
Bachelor's Degree at least
Arabic, English
1 open position
Females Only
Travel Frequency:
Up to 50% travel
About the Job
  • Helping customers solve technical issues with our widgets.
  • Answering questions from customers and prospective customers about the features and capabilities of our widgets.
  • Developing customer-facing documentation for our website on an as-needed basis.
  • Communicating customer needs and wishes to our development and engineering staff.
  • Work is done primarily via email, with some phone contact.
Job Requirements
  • Excellent understanding of the technical fundamentals of the Internet.
  • The ability to be a good listener, and to really understand a customer problem or question and help them solve it.
  • Excellent writing skills. Most of your work will be written (email, documentation, etc.).
  • Excellent telephone mannerisms.
  • Some support will be provided over the phone
  • 2-3 years previous experience in a technical support role
  • Minimum 2 years of experience at electric industrial companies, including at least 2 years as Technical Support.
  • Fluent of English language
  • Familiarity with computer applications
  • Good Communication Skills

Software skills:

  • AutoCAD
  • 3DMax
  • Photoshop
  • Relux or DialuxEvo
About this Company

It all began in 1990 by a dream….
With a 25 year heritage of designing, manufacturing and distributing leading edge lighting system products in the MENA region, 3Brothers has developed a highly regarded reputation for innovation, quality and reliability in all of the... (More)

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