Job Details
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Job Description
- Helping customers solve technical issues with our widgets.
- Answering questions from customers and prospective customers about the features and capabilities of our widgets.
- Developing customer-facing documentation for our website on an as-needed basis.
- Communicating customer needs and wishes to our development and engineering staff.
- Work is done primarily via email, with some phone contact.
Job Requirements
- Excellent understanding of the technical fundamentals of the Internet.
- The ability to be a good listener, and to really understand a customer problem or question and help them solve it.
- Excellent writing skills. Most of your work will be written (email, documentation, etc.).
- Excellent telephone mannerisms.
- Some support will be provided over the phone
- 2-3 years previous experience in a technical support role
- Minimum 2 years of experience at electric industrial companies, including at least 2 years as Technical Support.
- Fluent of English language
- Familiarity with computer applications
- Good Communication Skills
Software skills:
- AutoCAD
- 3DMax
- Photoshop
- Relux or DialuxEvo
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