Technical Office Engineer

3Brothers - Heliopolis, Cairo

16
Applicants for
1 open position
16
Seen
Experience Needed:
2 to 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Negotiable, Bonuses
Education Level:
Bachelor's Degree at least
Languages:
Arabic, English
Vacancies:
1 open position
Gender:
Females Only
Travel Frequency:
Minimal travel
About the Job
  • Helping customers solve technical issues with our widgets.
  • Answering questions from customers and prospective customers about the features and capabilities of our widgets.
  • Developing customer-facing documentation for our website on an as-needed basis.
  • Communicating customer needs and wishes to our development and engineering staff.
  • Work is done primarily via email, with some phone contact.
Job Requirements
  • Excellent understanding of the technical fundamentals of the Internet.
  • The ability to be a good listener, and to really understand a customer problem or question and help them solve it.
  • Excellent writing skills. Most of your work will be written (email, documentation, etc.).
  • Excellent telephone mannerisms.
  • Some support will be provided over the phone
  • 2-3 years previous experience in a technical support role
  • Minimum 2 years of experience at electric industrial companies, including at least 2 years as Technical Support.
  • Fluent of English language
  • Familiarity with computer applications
  • Good Communication Skills

Software skills:

  • AutoCAD
  • 3DMax
  • Photoshop
  • Relux or DialuxEvo
About this Company

Three Brothers Company is considered to be as one of the greatest specialized companies in the field of manufacturing the lighting units all over Egypt, the Arab and African countries.

Back in 1990, the company was established by the efforts of its three... (More)

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