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Job Description
- Supervises plans and manages functions related to customer service work area.
- Oversees and directs day – to – day activities of call center agents.
- Answers agents’ questions, assigns tasks, follows up and give necessary instructions
- Carries out supervision, coaching, call monitoring, training, reviewing, and disciplining of all agents.
- Attends, follows up and resolves customer complaints
- Carries out performance monitoring, measurement and monthly evaluation of all agents to improve efficiency.
- Ensures that team members obtain appropriate training and support to best apply their knowledge and skills on the job.
- Directs scheduling, monitoring agents’ schedules, shifts and apply break rules according to the working needs.
- Maintains harmony among agents and team players and resolves grievances.
Job Requirements
- Compuscope looking for Customer Service Manager
- Graduated only
- Good communication skills
- Experience: 3 years at least
