Customer Service Manager

compuscope - Nasr City, Cairo

282
Applicants for
5 open positions
31
Seen
Experience Needed:
More than 3 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Vacancies:
5 open positions
About the Job
  • Supervises plans and manages functions related to customer service work area.
  • Oversees and directs day – to – day activities of call center agents.
  • Answers agents’ questions, assigns tasks, follows up and give necessary instructions
  • Carries out supervision, coaching, call monitoring, training, reviewing, and disciplining of all agents.
  • Attends, follows up and resolves customer complaints
  • Carries out performance monitoring, measurement and monthly evaluation of all agents to improve efficiency.
  • Ensures that team members obtain appropriate training and support to best apply their knowledge and skills on the job.
  • Directs scheduling, monitoring agents’ schedules, shifts and apply break rules according to the working needs.
  • Maintains harmony among agents and team players and resolves grievances.
Job Requirements
  • Compuscope looking for Customer Service Manager
  • Graduated only
  • Good communication skills
  • Experience: 3 years at least
About this Company

Started in 1997 when we decided to complement our leading-edge software services with a reliable, innovative, unlimited consultation, hardware, and networks solutions to provide Egyptian market with an integrated complete solution provided from a trusted business partner.

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